Headline risk
36%
High RiskReceptionists and information clerks
United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.
Why This Score
Share of job tasks that overlap with current AI capabilities
Median annual wage
Projected employment change over 10 years
Typical preparation needed for this occupation
Occupation profile
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Task evidence
100% weighted task match · 32% effective coverage
Scores combine AI task overlap, human advantages, and local demand. How it works
United States Now
Median Wage
USD 37,230
Employment 2024
1007.2K
Projected Change (2024–34)
0.0%
Openings (2024–34)
128.5K
Wage distribution
Demand outlook
Employment of receptionists is projected to decline 0 percent from 2024 to 2034.
Role Profile
Tasks
- 1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. AI use: 100%
- 2. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. AI use: 0%
- 3. Transmit information or documents to customers, using computer, mail, or facsimile machine. AI use: 0%
- 4. File and maintain records. AI use: 0%
- 5. Hear and resolve complaints from customers or the public. AI use: 100%
- 6. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. AI use: 0%
Technologies
Requirements
Work context
Worker profile
Median age 36.8 · 1.2M employed
Under 25: 22% · 25–54: 56% · 55+: 21%
Related
Source coverage
11/11 source families · O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Mapping quality
crosswalk_exact · employment series present
Narrative & sources
Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.
Receptionists are employed in nearly every industry.
Receptionists typically need a high school diploma or equivalent and good communication skills.
The median hourly wage for receptionists was $17.90 in May 2024.
Employment of receptionists is projected to decline 0 percent from 2024 to 2034.
Published limitations
This page shows the local country layer, not realised individual job outcomes. The global structural baseline is shared across countries; only the local demand and wage layer changes here.
Built from O*NET occupation descriptions, task statements, technology skills, work context, Job Zones, Anthropic task penetration, BLS OEWS wages, BLS projection tables, BLS ORS requirements, BLS OOH narrative content, BLS skills data, and BLS CPS occupation age tables.