Headline risk
26%
Moderate RiskCustomer Support Specialist
This page reuses the same role shell as Singapore, but the component occupations are mapped onto the United States layer so the score, context, and support bundle reflect US public evidence.
Why this score
75% of tasks overlap with current AI
52% human advantage from judgment & presence
65% demand buffer from the local labour market
These factors combine multiplicatively — larger bars do not mean proportionally larger contributions to the final score.
Weighted overlap across component occupations
Human coordination and physical presence protection
Blended local-market buffer for this role
Component coverage and mapping quality
Workflow profile
Heuristic workflow context blended from the role mix. This explains the score; it is not used as a direct local-market forecast.
Workflow dimensions (0 = low, 1 = high)
United States support
Evidence bundle
Weighted task overlap from O*NET statements and Anthropic penetration
Median annual wage from BLS OEWS
Employment projections and openings from BLS
Preparation and entry requirements from O*NET and BLS
Support snapshot
Job zone
3The occupation usually needs moderate preparation and experience.
Median wage
USD 66,140USD 53,190 to USD 82,340
Openings
144.5K-0.3% projected change
Median age
45.31.4M employed
Occupation profile
Directly supervise and coordinate the activities of clerical and administrative support workers.
Job Zone 3 · Medium preparation
The occupation usually needs moderate preparation and experience.
Task primitives
Matched task weight share: 100% · Effective coverage: 17%
Concentration: 24%
Wage context
Median annual
USD 66,140
Mean annual
USD 71,560
Hourly median: USD 32
Employment: 1,495,580 workers
10th percentile: USD 43,920
90th percentile: USD 102,980
Demand outlook
2024 employment
1558.4K
2034 employment
1554.4K
Openings: 144.5K
Projected change: -0.3%
Education: High school diploma or equivalent
Work experience: —
On-the-job training: —
Median wage in projections: USD 66,140
Requirements and friction
Telework: 24.6% · Telework: 75.4% · Credentials: 5.6%
Narrative and skills
Directly supervise and coordinate the activities of clerical and administrative support workers.
Tasks and tools
- 1. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. · AI use 0%
- 2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. · AI use 0%
- 3. Train or instruct employees in job duties or company policies or arrange for training to be provided. · AI use 0%
- 4. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. · AI use 69%
- 5. Resolve customer complaints or answer customers' questions regarding policies and procedures. · AI use 98%
- 6. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. · AI use 0%
Work context
- Face-to-Face Discussions with Individuals and Within Teams: 4.9/5
- Telephone Conversations: 4.9/5
- Contact With Others: 4.7/5
- E-Mail: 4.5/5
- Work With or Contribute to a Work Group or Team: 4.5/5
- Determine Tasks, Priorities and Goals: 4.4/5
Tech density
6/6
6 hot · 5 in demand
Work pace
4.7/5
Average of the strongest work-context signals.
Worker profile
Median age: 45.3
Total employed: 1.4M · Under 25: 3% · 25 to 54: 69% · 55+: 28%
Support note
Built from O*NET occupation descriptions, task statements, technology skills, work context, Job Zones, Anthropic task penetration, BLS OEWS wages, BLS projection tables, BLS ORS requirements, BLS OOH narrative content, BLS skills data, and BLS CPS occupation age tables.
Source vintage
O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Component occupations
First-line supervisors of office and administrative support workers
43-1011 · 40% weight
Customer service manager
Support bundle: Medium preparation
Management executive
n/a · 30% weight
Management executive
Management analysts
13-1111 · 30% weight
Business consultant
Support bundle: Moderate preparation
Methodology
Shared spine
structural_pressure = exposure × (1 - bottleneck)
Country layer
headline_risk = structural_pressure × (1 - country_demand_resilience)
Published limitations
This is a synthetic role view built from mapped occupations. It reuses the same shell and visual components as the Singapore role pages, but only the US sources that actually exist are rendered here.