Headline risk
17%
Moderate RiskFirst-line supervisors of office and administrative support workers
United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.
Why This Score
Share of job tasks that overlap with current AI capabilities
Median annual wage
Projected employment change over 10 years
Typical preparation needed for this occupation
Occupation profile
Directly supervise and coordinate the activities of clerical and administrative support workers.
Task evidence
100% weighted task match · 17% effective coverage
Scores combine AI task overlap, human advantages, and local demand. How it works
United States Now
Median Wage
USD 66,140
Employment 2024
1558.4K
Projected Change (2024–34)
-0.3%
Openings (2024–34)
144.5K
Wage distribution
Demand outlook
Projections published, but no prose outlook available.
Role Profile
Tasks
- 1. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. AI use: 0%
- 2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. AI use: 0%
- 3. Train or instruct employees in job duties or company policies or arrange for training to be provided. AI use: 0%
- 4. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. AI use: 69%
- 5. Resolve customer complaints or answer customers' questions regarding policies and procedures. AI use: 98%
- 6. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. AI use: 0%
Technologies
Requirements
Work context
Worker profile
Median age 45.3 · 1.4M employed
Under 25: 3% · 25–54: 69% · 55+: 28%
Related
Source coverage
11/11 source families · O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Mapping quality
crosswalk_exact · employment series present
Narrative & sources
Published limitations
This page shows the local country layer, not realised individual job outcomes. The global structural baseline is shared across countries; only the local demand and wage layer changes here.
Built from O*NET occupation descriptions, task statements, technology skills, work context, Job Zones, Anthropic task penetration, BLS OEWS wages, BLS projection tables, BLS ORS requirements, BLS OOH narrative content, BLS skills data, and BLS CPS occupation age tables.