Headline risk
41%
High RiskOffice clerks, general
AI displacement pressure score for United States AI Work Index, combining global AI task overlap with local wages, employment trends, and demand signals.
Why This Score
Share of job tasks that overlap with current AI capabilities
Median annual wage
Projected employment change over 10 years
Typical preparation needed for this occupation
Occupation profile
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Task evidence
100% weighted task match · 41% effective coverage
Scores combine AI task overlap, human advantages, and local demand. How it works
United States Now
Median Wage
USD 43,630
Employment 2024
2646.0K
Projected Change (2024–34)
-6.7%
Openings (2024–34)
282.4K
Wage distribution
Demand outlook
Employment of general office clerks is projected to grow 7 percent from 2024 to 2034, decline.
Role Profile
Tasks
- 1. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. AI use: 0%
- 2. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. AI use: 97%
- 3. Answer telephones, direct calls, and take messages. AI use: 100%
- 4. Review files, records, and other documents to obtain information to respond to requests. AI use: 97%
- 5. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. AI use: 0%
- 6. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. AI use: 0%
Technologies
Requirements
Work context
Worker profile
Median age 41.8 · 1.4M employed
Under 25: 14% · 25–54: 59% · 55+: 26%
Related
Source coverage
11/11 source families · O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Data quality
Employment data available
Narrative & sources
General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.
Although general office clerks are employed in nearly every industry, many work in schools, healthcare facilities, and government offices.
General office clerks typically need a high school diploma or equivalent. Most learn their skills on the job.
The median hourly wage for general office clerks was $20.97 in May 2024.
Employment of general office clerks is projected to grow 7 percent from 2024 to 2034, decline.
Important context
This score measures structural AI displacement pressure, not actual job losses. Local wages and demand data are specific to United States AI Work Index; the underlying AI task overlap analysis is consistent across all countries.