Headline risk
42%
High RiskCustomer service representatives
United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.
Why This Score
Share of job tasks that overlap with current AI capabilities
Median annual wage
Projected employment change over 10 years
Typical preparation needed for this occupation
Occupation profile
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Task evidence
100% weighted task match · 58% effective coverage
Scores combine AI task overlap, human advantages, and local demand. How it works
United States Now
Median Wage
USD 42,830
Employment 2024
2814.0K
Projected Change (2024–34)
-5.5%
Openings (2024–34)
341.7K
Wage distribution
Demand outlook
Employment of customer service representatives is projected to grow 5 percent from 2024 to 2034, decline.
Role Profile
Tasks
- 1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. AI use: 99%
- 2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. AI use: 100%
- 3. Check to ensure that appropriate changes were made to resolve customers' problems. AI use: 0%
- 4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. AI use: 99%
- 5. Refer unresolved customer grievances to designated departments for further investigation. AI use: 100%
- 6. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. AI use: 0%
Technologies
Requirements
Work context
Worker profile
Median age 37.0 · 2.6M employed
Under 25: 22% · 25–54: 60% · 55+: 18%
Related
No direct US role match is available yet for this occupation.
Source coverage
11/11 source families · O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Mapping quality
title_match · employment series present
Narrative & sources
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
Customer service representatives are employed in nearly every industry. Most work full time.
Customer service representatives typically need a high school diploma to enter the occupation and are trained on the job. They should be good at communicating and interacting with people.
The median hourly wage for customer service representatives was $20.59 in May 2024.
Employment of customer service representatives is projected to grow 5 percent from 2024 to 2034, decline.
Published limitations
This page shows the local country layer, not realised individual job outcomes. The global structural baseline is shared across countries; only the local demand and wage layer changes here.
Built from O*NET occupation descriptions, task statements, technology skills, work context, Job Zones, Anthropic task penetration, BLS OEWS wages, BLS projection tables, BLS ORS requirements, BLS OOH narrative content, BLS skills data, and BLS CPS occupation age tables.