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AI Work Index

Headline risk

75%

Very High Risk

Correspondence clerks

United States AI Work IndexISCO 4312title_match

United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.

6.9 current · 6.5 projectedConfidence high

Why This Score

Tasks 100%

Share of job tasks that overlap with current AI capabilities

Wage $47K

Median annual wage

Demand -6%

Projected employment change over 10 years

Preparation Zone 2

Typical preparation needed for this occupation

Occupation profile

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Task evidence

100% weighted task match · 28% effective coverage

Scores combine AI task overlap, human advantages, and local demand. How it works

United States Now

Median Wage

USD 46,740

Employment 2024

6.9K

Projected Change (2024–34)

-5.6%

Openings (2024–34)

0.7K

Wage distribution

Bottom 10%: USD 33,53025th pctl: USD 38,510Median: USD 46,74075th pctl: USD 52,480Top 10%: USD 62,200

Demand outlook

Overall employment of information clerks is projected to grow 3 percent from 2024 to 2034, decline.

Education: High school diploma or equivalent Experience: None

Role Profile

Writing and readingDetail orientedComputers and information technology

Tasks

  • 1. Maintain files and control records to show correspondence activities. AI use: 0%
  • 2. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. AI use: 100%
  • 3. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. AI use: 99%
  • 4. Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. AI use: 0%
  • 5. Route correspondence to other departments for reply. AI use: 0%
  • 6. Compile data from records to prepare periodic reports. AI use: 0%

Technologies

Epic SystemsMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft WordMicrosoft Access

Requirements

Telework: <25%Telework: >75%

Work context

E-Mail 5.0/5
Contact With Others 4.8/5
Face-to-Face Discussions with Individuals and Within Teams 4.8/5
Telephone Conversations 4.7/5
Spend Time Sitting 4.6/5
Importance of Repeating Same Tasks 4.6/5

Worker profile

Median age 43.0 · 147K employed

Under 25: 10% · 25–54: 64% · 55+: 27%

Related

No direct US role match is available yet for this occupation.

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