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AI Work Index

Headline risk

60%

Very High Risk

Bill and account collectors

United States AI Work IndexISCO 3331crosswalk_exact

United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.

166.9 current · 149.4 projectedConfidence high

Why This Score

Tasks 100%

Share of job tasks that overlap with current AI capabilities

Wage $46K

Median annual wage

Demand -11%

Projected employment change over 10 years

Preparation Zone 2

Typical preparation needed for this occupation

Occupation profile

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Task evidence

100% weighted task match · 24% effective coverage

Scores combine AI task overlap, human advantages, and local demand. How it works

United States Now

Median Wage

USD 46,040

Employment 2024

166.9K

Projected Change (2024–34)

-10.5%

Openings (2024–34)

13.7K

Wage distribution

Bottom 10%: USD 33,96025th pctl: USD 38,290Median: USD 46,04075th pctl: USD 54,990Top 10%: USD 65,830

Demand outlook

Employment of bill and account collectors is projected to grow 10 percent from 2024 to 2034, decline.

Education: High school diploma or equivalent Experience: None

Role Profile

Detail orientedAdaptabilityCustomer service

Tasks

  • 1. Record information about financial status of customers and status of collection efforts. AI use: 95%
  • 2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. AI use: 94%
  • 3. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. AI use: 0%
  • 4. Answer customer questions regarding problems with their accounts. AI use: 0%
  • 5. Advise customers of necessary actions and strategies for debt repayment. AI use: 86%
  • 6. Locate and monitor overdue accounts, using computers and a variety of automated systems. AI use: 0%

Technologies

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordSAP software

Requirements

License required: <5%License required: >95%Minimum education level: 7.9%Minimum education level: 89.4%

Work context

Contact With Others 4.9/5
Indoors, Environmentally Controlled 4.8/5
Spend Time Sitting 4.6/5
Dealing With Unpleasant, Angry, or Discourteous People 4.6/5
Telephone Conversations 4.6/5
Importance of Repeating Same Tasks 4.3/5

Worker profile

Median age 45.5 · 111K employed

Under 25: 3% · 25–54: 73% · 55+: 24%

Related

No direct US role match is available yet for this occupation.

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