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AI Work Index

Headline risk

67%

Very High Risk

Switchboard operators, including answering service

United States AI Work IndexISCO 4311major_group_fallback

United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.

36.6 current · 27 projectedConfidence high

Why This Score

Tasks 100%

Weighted task overlap from O*NET

Wage $38K

Median annual from BLS OEWS

Demand -26%

BLS employment projections

Prep Zone 2

O*NET job zone level

Occupation profile

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Task evidence

100% weighted task match · 25% effective coverage

Method contract

structural_pressure = exposure × (1 - bottleneck)

headline_risk = structural_pressure × (1 - country_demand_resilience)

United States Now

Median Wage

USD 38,370

Employment 2024

36.6K

Projected Change

-26.3%

Openings

2.8K

Wage distribution

p10: USD 29,820p25: USD 34,250median: USD 38,370p75: USD 46,330p90: USD 60,940

Demand outlook

Projections published, but no prose outlook available.

Education: High school diploma or equivalent Experience: —

Role Profile

Customer serviceAdaptabilitySpeaking and listening

Tasks

  • 1. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. AI 0%
  • 2. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. AI 100%
  • 3. Relay or route written or verbal messages. AI 0%
  • 4. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. AI 0%
  • 5. Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts. AI 0%
  • 6. Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules. AI 87%

Technologies

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft AccessMicrosoft PowerPointMicrosoft Windows

Requirements

Telework: 13.2%Telework: 86.8%Credentials: <0.5%Credentials: >99.5%Credentials: <0.5%Credentials: >99.5%Credentials: <0.5%Credentials: >99.5%

Work context

Telephone Conversations 5.0/5
Contact With Others 5.0/5
E-Mail 4.6/5
Face-to-Face Discussions with Individuals and Within Teams 4.6/5
Frequency of Decision Making 4.5/5
Deal With External Customers or the Public in General 4.4/5

Worker profile

Median age 44.7 · 63K employed

Under 25: 11% · 25–54: 57% · 55+: 30%

Related

No direct US role match is available yet for this occupation.

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