Headline risk
27%
Moderate RiskComputer user support specialists
United States AI Work Index tracks this occupation on the shared structural baseline and then layers on local demand resilience, wages, and confidence.
Why This Score
Share of job tasks that overlap with current AI capabilities
Median annual wage
Projected employment change over 10 years
Typical preparation needed for this occupation
Occupation profile
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Task evidence
100% weighted task match · 34% effective coverage
Scores combine AI task overlap, human advantages, and local demand. How it works
United States Now
Median Wage
USD 60,340
Employment 2024
729.5K
Projected Change (2024–34)
-3.7%
Openings (2024–34)
40.8K
Wage distribution
Demand outlook
Overall employment of computer support specialists is projected to grow 3 percent from 2024 to 2034, decline.
Role Profile
Tasks
- 1. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. AI use: 97%
- 2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. AI use: 0%
- 3. Answer user inquiries regarding computer software or hardware operation to resolve problems. AI use: 93%
- 4. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. AI use: 0%
- 5. Confer with staff, users, and management to establish requirements for new systems or modifications. AI use: 0%
- 6. Oversee the daily performance of computer systems. AI use: 0%
Technologies
Requirements
Work context
Worker profile
Median age 42.4 · 677K employed
Under 25: 6% · 25–54: 73% · 55+: 21%
Related
No direct US role match is available yet for this occupation.
Source coverage
11/11 source families · O*NET 30.2 / OEWS 2024 / ORS 2025 / OOH 2025-08-28 / Projections 2024-34 / CPS 2025 / Anthropic task penetration
Mapping quality
crosswalk_exact · employment series present
Narrative & sources
Computer support specialists maintain computer networks and provide technical help to computer users.
Most computer support specialists work full time. Because computer support services may need to be available 24 hours a day, some specialists work nights or weekends.
Entry requirements vary for computer support specialists. Network support specialists typically need an associate’s degree, and user support specialists typically need to complete some college courses. However, candidates may qualify with a high school diploma plus relevant information technology (IT) certifications.
The median annual wage for computer network support specialists was $73,340 in May 2024.
Overall employment of computer support specialists is projected to grow 3 percent from 2024 to 2034, decline.
Published limitations
This page shows the local country layer, not realised individual job outcomes. The global structural baseline is shared across countries; only the local demand and wage layer changes here.
Built from O*NET occupation descriptions, task statements, technology skills, work context, Job Zones, Anthropic task penetration, BLS OEWS wages, BLS projection tables, BLS ORS requirements, BLS OOH narrative content, BLS skills data, and BLS CPS occupation age tables.