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AI Work Index

Barista

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AI displacement risk

8%

Low

Range 6.23–10.41%

Barista has 16% AI task overlap and 30% human bottleneck protection — lower risk than 66% of occupations in the live market. Current AI capabilities have limited overlap with core tasks.

Stable

Service & Sales Workers·SGD 2,064/mo (1,400–2,600)·~2.6K workers in SG·Updated 2026-06-11

Structural pressure, not a prediction of job loss. Displacement tends to arrive through slower hiring, wage compression and role redesign before layoffs.

Wage 31% below group median Risk near group median #24 of 45 in Service & Sales Workers →
01

Why This Score

How much AI overlaps with this job's tasks, offset by human advantages and local demand. Score stability: watch. How this works

Tasks AI can handle

With 16% AI task overlap (based on Felten AIOE, Anthropic Economic Index, Eloundou GPT exposure, and ILO occupational exposure), the Barista tasks most exposed include: reservation management, menu recommendations, order processing, loyalty program tracking, and basic customer query handling via chatbots.

  • • Accept payment from customers, and make change as necessary.
  • • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.

O*NET tasks for this occupation with the most observed AI usage (Anthropic task data).

What AI can't do here

At 30% human bottleneck protection, the tasks that remain hardest to automate for Barista include: genuine hospitality and warmth, reading customer moods, handling complaints gracefully, creating memorable experiences, and adapting service to cultural expectations.

Main insulation channels: Non-routine work + Accountability for others — the work-context dimensions behind this occupation's human bottleneck.

Skills to focus on

Emotional IntelligenceConflict De-escalationCultural SensitivityExperience Crafting

Brynjolfsson et al. (2023) found customer service agents using AI saw +14% productivity, with the biggest gains among junior workers — AI compressed the experience gap.

Sources: Felten AIOE (2021), Anthropic Economic Index (2026), Eloundou GPT Exposure (Science, 2024), ILO GenAI (2025), Pizzinelli et al. bottleneck model. Full methodology.

02

Singapore Now

Current labour market conditions and how they affect this role.

Cooling, but not collapsing. Vacancies are softer, yet retrenchment remains low and hiring still exceeds resignations.

Vacancy

3.1%

↓ 11.4% YoY

Hiring

2.6%

vs 1.6% resign

Retrenchment

1.5

per 1,000 · low

Re-entry

78.5%

find work in 12mo· -1.6pp

Clerical, Sales & Service Workers · 2025 Q4

Top Industries

Accommodation & Food Services
26%
Wholesale & Retail Trade
25%
Administrative & Support Services
13%

Industry vacancy overlays use the latest published detailed cross-tab, which can lag the main labour monitor.

03

What You Can Do

Frequently asked questions

Will AI replace Barista?

Barista has 16% AI task overlap and 30% human bottleneck protection — lower risk than 66% of occupations in the live market. Current AI capabilities have limited overlap with core tasks. Net displacement risk: 8% (Low). Median wage: SGD 2,064/month.

What is the AI risk score for Barista?

Barista has an AI displacement risk of 8%, rated Low. AI task overlap: 16%. Human advantage: 30%. Local demand buffer: 49%.

What career transitions are available for Barista?

Barista has modeled transition pathways to related occupations. The strongest adjacent pathway is Bartender/Mixologist, based on skill and wage similarity (model-estimated). Transition scoring accounts for wage preservation, training ease, and destination quality.

How does Barista salary compare in the live market?

Barista earns a median gross wage of SGD 2,064/month in the live market (25th-75th percentile: SGD 1,400-2,600). This is 54% below median across all 562 scored occupations, and 31% below group median within Service & Sales Workers occupations.